Privacy Policy

1. Information We Collect

We may collect the following types of information:

Personal Information Provided by Clients

• Name, phone number, and email address

• Scheduling and appointment information

• Billing and payment information

• Information shared verbally during counseling sessions

• Forms or documents you submit (including the Client Agreement)
   

Website-Related Information

• Information submitted through contact forms

• Basic analytics data (browser type, device type, visit duration, etc.)

We do not sell or share website or client information with third parties for marketing or advertising purposes.
 

2. Confidentiality of Counseling Sessions

All counseling sessions are confidential. Information shared during sessions will not be released without your written consent except in the following circumstances required by law:

1. Risk of harm to yourself or others

2. Suspected abuse or neglect of a child, dependent adult, or elder

3. Court-ordered disclosures

4. Other legal obligations where confidentiality must be overridden

These exceptions exist to ensure safety and comply with mandatory reporting laws.
 

3. Professional Supervision

To maintain high-quality services, your counselor may discuss aspects of your case in professional supervision.

• Only minimal identifying details are shared.

• Supervisors are also bound by confidentiality.
   

4. Use of Information

Your information is used for the following purposes:

• Providing counseling services

• Scheduling appointments

• Processing payments

• Maintaining treatment records

• Communicating with you regarding services

• Fulfilling legal and ethical obligations

We do not use your information for any commercial, promotional, or unrelated purposes.
 

5. Storage and Protection of Information

We take appropriate steps to safeguard your personal information:

• Client records are stored securely (digital and/or physical).

• Only authorized personnel (the counselor) may access your records.

• Payment information is handled securely through approved platforms (Check, Apple Pay, Venmo, Zelle).

While no system can guarantee 100% security, we strive to protect your data using current best practices.
 

6. Cancellation & Attendance Information

Information about attendance, cancellations, and missed sessions may be documented as part of your treatment record. This information remains confidential under the same privacy standards listed above.
 

7. Your Rights as a Client

You have the right to:

• Request access to your client record

• Ask questions about how your information is being used

• Request corrections to inaccurate information

• Withdraw consent for non-required uses of your data

• Discuss any privacy concerns with your counselor at any time

Your comfort, safety, and privacy are our priority.

8. Third-Party Links

Our website may contain links to external sites (e.g., payment platforms or resource pages).
We are not responsible for the content or privacy practices of those websites. Please review their policies before submitting information.
 

9. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or to comply with legal requirements. All updates will be posted on this page with the revised effective date.
 

10. Contact Information

If you have questions or concerns regarding this Privacy Policy or your personal information, you may contact:
 

Love & Counseling Mental Health Services, LLC
Counselor: Kahdeem George
📞 (540) 505-8179
kahdeemg90@gmail.com